This being my first trip to Disney since I was a kid, I was lost on what to do and where to be. You had every single detailed covered. Your attention to detail was AMAZING!! Even the little gifts for the kids was a great touch ;) The laminated printed itinerary was the BEST!!! You were very attentive before, during, AND after the vacation. I couldn't have asked for more! I've never had a vacation with a travel agent that took care of every detail; before, during, and after the trip. :)